AI Voice Agents and AI Receptionists

Natural-sounding phone agents that answer, place and return calls for your business, then send you a summary of every conversation.

Talk to us

What we do

AI receptionist

Answers inbound calls, handles common questions, takes messages and routes urgent calls to the right person.

Outbound calling

Places calls for confirmations, follow-ups, scheduling and information gathering, working from a clear objective for each call.

Call summaries

A written summary and transcript of every call, delivered by email or into your CRM.

Voice and behavior tuning

Custom voice, accent, pace and background sound, plus firm rules about what the agent may and may not share.

Phone calls still drive a large share of business, and many go to voicemail. An AI voice agent answers every call, handles routine conversations, takes detailed messages and makes follow-up calls, so your team only picks up the phone when it matters.

We run a voice assistant of our own for day-to-day calls, so we know what makes one sound natural and what makes callers hang up. Shiptronix builds the agent, connects it to your phone number and systems, and tunes its voice, pace and behavior until it fits your business.

Signs you need AI Voice Agents

Calls go to voicemail during busy periods or after hours
Staff spend hours on routine calls, confirmations and follow-ups
Leads wait too long for a callback
You need someone to make outbound calls but cannot justify a hire

Who it is for

Service businesses that rely on inbound calls for new work
Professional firms that want calls answered without a full-time receptionist
Sales and operations teams with routine outbound calls to make
Executives who want an assistant to place and return calls

How we build a voice agent

Phone number: We set up a new number or connect an existing one through a telephony provider such as Twilio.
Voice platform: The agent runs on a leading voice AI platform such as ElevenLabs, with the language and voice models chosen for speed and natural speech.
Instructions and limits: We write the agent's script, goals and boundaries, including what it may say about your business and when it must hand off.
Automation layer: Workflows trigger outbound calls, collect transcripts and send summaries, so calls fit into how your team already works.
Tuning: We test real calls and adjust response speed, voice, pauses and wording until conversations sound natural.

Not sure where to start? Tell us what is slowing you down and we will tell you honestly whether AI Voice Agents is the right fit.

Start a conversation

How an engagement works

Define the callsAgree on which calls the agent handles, its objectives and its limits.
BuildSet up the number, voice, instructions and summary workflow.
TestPlace and receive test calls, then tune voice and behavior.
Launch and reviewGo live, review summaries and refine as patterns emerge.

Frequently asked questions

What is an AI voice agent?

An AI voice agent is a phone assistant that speaks naturally, understands callers, and can answer questions, take messages, make calls or route calls, then send a written summary of each conversation.

What is an AI receptionist?

An AI receptionist is a voice agent focused on answering inbound calls: greeting callers, answering common questions, taking messages and transferring urgent calls.

Can it use our existing phone number?

Usually, yes. Calls can be forwarded to the agent or the number can be connected directly, depending on your phone provider.

Will callers know they are speaking with an AI?

That is your decision, and we follow applicable disclosure rules. We tune the voice so conversations sound natural either way.

Can the agent make outbound calls?

Yes. You give it who to call and what to accomplish, it places the call, and you receive a summary when it ends.

What happens when a caller needs a person?

The agent follows rules you set: transfer the call, take a detailed message, or schedule a callback.

How natural does it sound?

Modern voice models are very natural. Most of the difference comes from tuning response speed, pacing and wording, which is part of every build.

Does it keep our information private?

The agent only knows what we give it, and we set firm limits on what it may share with callers.